01Overview
Job Description:
Owns and builds SOPs across operations function
Execute data analysis and adopt the Six Sigma methodology to identify the root cause of customer journey and improve the same.
Conduct stakeholder meeting to execute the actionable items and make sure it is meeting the deadline
Builds processes to drive efficiency in key areas- Cost, CX, and Scalability: executing CX metrics and driving scalable solutions
Works with product team to give feedback & co-create ops journey: app features, steps, design
Conducts time & motion studies and workflow analysis to identify critical tasks & set productivity standards
Works with ground teams to identify operational risks and structurally mitigate them
Improve productivity through the development of robust and effective operational best practices.
Experience in planning and leading process reengineering interventions at a large scale would be desirable. .
