About Client:
IT is a leading provider of Customer Experience (CX) Solutions and Services blending deep operational expertise, omnichannel customer interaction support, and award-winning AI-powered CX products.
Role offered - CSR Associate & Sr. CSR - Voice BANGALORE
CONTACT CENTRE
CSR Customer Support Representative / Analyst
Qual :- 10+2 / 10+3 / Graduates / Under Grads / BE / MCA / BTech
Location - Bangalore
Role and Responsibilties
What youll do:
- Working in a contact center environment handling multiple customer queries from our Customers typically on multiple products and or propositions
- Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction
- Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services and solutions
- Taking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
- Responsible for achieving individual key performance indicators and development whilst maintaining appropriate operational risk control and compliance in all activities
- Advising, communicating, empathizing, and responding sensitively to clients
- Responsible for ensuring resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
- Recognize and adjust support approach to accommodate all levels of customers experience
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CONTACT AT:
ANU @ 6361532602 / Raj @ 9845162196 FOR more details and send resume to uma@personalnetworkindia.com
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