01Overview
About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Major Duties
Trade processing and settlements of ETD trades on NT applications.
Ensures Day to day SLA & Quality parameters are met. Checklists are prepared and submitted to the supervisor on a daily basis
Ability to handle, escalate & resolve queries in a timely manner
Builds a strong depository of the Operations and Domain knowledge in the team
To actively be involved in creating/ capturing process updates/ workflows pertaining to business & process
To handle small clusters within the team where deliverables of the cluster are monitored
To perform route cause analysis of errors and suggest/ implement controls in consultation with the Supervisor/ Manager
To provide training sessions to new joiners and existing partners in the team
To actively work on identifying and implementing process improvements in consultation with the Supervisor
To initiate and lead team building activities within the team
To actively participate in Audits/ BCP exercises and to help the supervisor to ensure awareness in the team
To assist the supervisor/ Manager in conducting Risk/ BCP/ Compliance awareness sessions
Actively manage and mitigate risk with respect to job assigned
Follow all policies and procedures at all the times designed to help identify, assess, monitor, and control risk
Zero tolerance to errors and deviations from established procedures in performing tasks (including review and approvals) in respect of self to achieve 100% process quality and accuracy
Understanding of overall business model and impact of various sub processes on the business.
Allocation and manage the volume assigned; Assists others to complete their work in time. All the discrepancies are researched and articulated
Averse/Adapt to the change and initiatives
Active Participation in assignments completed within and outside of your team
Act with client satisfaction at all times. Understand clients requirements, special procedures if any, impact of missing a process deliverables
Ensure accountability towards the day to day deliverables is demonstrated at all the time
Exhibit the team work to ensure to meet the fluctuating volume
Taking initiatives to execute the critical/pending tasks including migrations with utmost accuracy within desired timelines
Active Participation in assignments completed within and outside of your team Knowledge/ Skills
Excellent written & oral communication skills
Possesses good communication & analytical skills
Proven ability to build strong relationships with partners on site/ across business lines/ juniors and seniors
A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate
A client focused approach
Possesses working knowledge of MS Office
Exposure and understanding of Risk, Audit and Compliance factors
Working knowledge of the business and financial services industry
Develops a network of colleagues, peers and other stakeholders
Demonstrate a positive attitude and accepts changes as they occur in team/division
Analyze existing client data and make recommendations for increased client satisfaction
Understand clients requirements, special procedures if any, impact of missing a process deliverables
With assistance, identify situations in which you can make decisions and take action independently.
Ownership for own performance by completing all assigned work/tasks within time
Problem solving skills. Identify and define a problem or issue and consider alternative ways to address the issue
Structured written and verbal communication in a well-organized and logical manner
Acknowledge receipts of critical requests , and holding replies when replies are going to be delayed due to research/processing
Demonstrate effective listening skills in process training/ huddle/ meetings
Take ownership of task/activities assigned to self
Seek and act on constructive feedback from manager. Ensure follow-up with your manager around your learning/growth goals
Appreciates and seeks to leverage different perspectives and opinions .
