01Overview
Job Title :
SSM Sr Analyst
Qualification :
Any Graduate
Experience :
3+ Years
Must Have Skills :
> End to End experience into Property and casuality
> Experience into policy life cycle
Positive to Have Skills :
l Solid analytical, problem-solving, and organizational skills.
l Excellent communication and interpersonal skills
for cross-functional collaboration.
Roles and Responsibilities :
Operational Support & Analysis:
l Analyze service support functions including call center
operations, claims support, and policy administration.
l Track performance metrics such as First Call Resolution
(FCR), Average Handle Time (AHT), and SLA adherence
across service teams.
P&C; Insurance Domain Expertise:
l Apply deep knowledge of P&C; insurance processes especially
claims, underwriting, and customer servicingto
interpret performance trends and recommend
enhancements.
l Support compliance with regulatory standards and
internal insurance servicing guidelines.
Process Improvement & Optimization:
l Identify and implement opportunities to streamline
workflows, reduce service friction, and improve
customer satisfaction (CSAT, NPS).
l Conduct root cause analysis on service issues and
coordinate corrective actions with stakeholders.
Stakeholder Collaboration:
l Partner with operations, claims, underwriting, and
IT teams to enhance service delivery and support
systems integration efforts.
l Act as a bridge between business users and technical
teams to translate service needs into
functional requirements.
Reporting & Insights:
l Develop dashboards and reports to provide insight
into service support performance.
l Communicate findings and recommendations to
leadership in transparent, actionable formats.
Location :
Kochi
CTC Range :
10 lpa (lakh per annum)
Notice period :
Immediate - 60 Days
Shift Timings :
General Shift
Mode of Interview :
Virtual
Mode of Work :
Hybrid
Mode of Hire :
Permanent
Note :
NA .
