01Overview
This position is an integral part of the HR Shared Services Team providing regional/global support as first line HR support for employees, managers, and HR colleagues.
Key Responsibilities and Deliverables:-
Resolve HR operational queries from managers, employees, and HR colleagues within the agreed upon service levels.
Monitors & handles employee requests through case & knowledge management tool, emails, drop ins and HR calls throughout the day, ensuring professional and quality outcomes.
Focused on Continuous Improvements - solicit regular feedback and proactively recommend and implement solutions to ensure processes and service levels meet and exceed expectations.
Conducts Quality Checks ensures documents for training and process execution are updated, readily accessible, and supports business continuity
Provide informal guidance and support to team members.
Provides policy and process support: Serves as an interface to the HR Centers of Excellence (like Staffing, Learning, Benefits etc.), HR Business Partners and non-HR functional departments (like IT, Facilities, Security etc.) to appropriately and effectively resolve/escalate/facilitate resolution of requests.
Maintains team professionalism in confidentiality, integrity, and company data protection.
Possesses strong problem-solving abilities and can work effectively with minimal supervision.
Skills, Knowledge, Experience:-
Problem Solving in context to HR Operational issues knowledge and experience in HR operational programs/activities, resourceful and innovative, resilient
System and Tools In-depth knowledge and experience in ServiceNow (Case management tool) and Workday (ERP System) or a comparable HR Tool/System.
Advanced excel skills to provide reporting, analytics, and performance dashboards
Experience: 5 to 7 years
Performance Behaviors:-
Integrity maintaining confidentiality
Professional Skills Strong Customer Orientation, Problem Solving, Communication, Learning Agility
Location:-
Bangalore, India.
Company Overview:-
Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible a better future. .
