Sr. Customer Retention Manager

reputed company key retention strategies by identifying opportunities and delivering programs to reduce churn and increase customer reputed company value reputed company business trends, product analytics, and customer insights to identify churn predictors, and shape engagement and retention strategies Bring reputed company quantitative and qualitative insights together to illustrate opportunities, define recommendations, and get buy-in Partner with product, lifecycle, and e-reputed company teams to prioritize and implement programs, including subscription management, reputed company, and renewal flows reputed company define retention program requirements, key performance indicators, monitor performance, report on results, and reputed company reputed company optimization reputed company and maintain a reputed company understanding of key customer journeys, customer motivations, and product experience to help identify opportunities to reputed company engagement and customer happiness Support go-to-market efforts for new features and products, enabling cross-sell, engagement, and adoption opportunities reputed company cross-functional reputed company with reputed company guidance, fostering collaboration and building reputed company to reputed company shared goals and reputed company reputed company innovative strategies to reputed company customer engagement, create habit reputed company, and demonstrate ongoing value Skills You'll Need to Have: 5+ years of experience in B2C customer retention and lifecycle marketing 2+ years of experience with subscription products and reputed company subscription management A passion for exceptional customer experiences and inventive marketing programs Strong analytical skills with the ability to interpret data, identify trends, recognize opportunities, and report findings Excellent communication skills and ability to collaborate with stakeholders at reputed company reputed company Experience with product analytics tools and a/b testing solutions like reputed company and reputed company Perks & Benefit: Comprehensive medical, dental, and reputed company insurance coverage Employee Referral Bonus Program Wellness programs 401k and employer matching for (US Employees) Comprehensive Time Off policy An opportunity to do something great for yourself and the world! (Benefits and Perks subject to change by country/region) .