01Overview
Company DescriptionWNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence WNS core differentiator with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.Job DescriptionRole SummaryWe are seeking an experienced HRIS Lead (Outsourced) to oversee day-to-day HR systems operations, manage a small support team, and ensure the stability, scalability, and continuous improvement of our HR technology landscape.This role balances operational excellence, functional configuration, and delivery discipline across releases, testing, and enhancements, with a strong emphasis on Workday expertise.In addition, this role will partner closely with internal HR, IT, and data teams to support AI and people analytics initiatives.Key ResponsibilitiesHRIS Operations & Team LeadershipLead and manage a small team of outsourced HRIS analysts/support resources, ensuring high-quality, SLA-driven service deliveryOversee intake, prioritization, and resolution of system issues, enhancements, and service requestsEstablish and maintain operating rhythms (ticket management, backlog grooming, performance tracking)Drive continuous improvement in support processes and documentationEnsure standard controls and governance model is maintainedRelease Management & Functional TestingPartner with internal HRIS director on end-to-end release management lifecycle including planning, coordination, communication, and deployment readinessLead functional testing efforts (UAT), including test strategy, script development, defect tracking, and sign-offPartner with vendors and internal stakeholders to ensure high-quality, low-risk deploymentsMaintain governance over change control and release standardsWorkday Configuration & OptimizationProvide hands-on Workday functional configuration support (Core HCM, Business Process Framework, security, reporting, and integrations support as applicable)Identify opportunities to simplify, standardize, and optimize system configurationEnsure alignment with business processes while maintaining system integrity and scalabilitySupport audits, compliance requirements, and data integrity controlsData, Reporting & AI EnablementOversee people analytics resource, manage data governance, reporting, and analytics capabilitiesEnable and support AI-driven initiatives by ensuring data quality and system readinessPartner with managed service teams for Visier and Druid AI on system updates, bug fixes and testingContribute to roadmap development for HR technology and data evolutionQualificationsRequired5+ years of Workday HRIS experience, including hands-on configurationExperience managing an HRIS support teamsStrong background in release management and UAT coordinationProven track record of delivering operational excellence in HR systems supportSolid understanding of HR processes (Core HCM, Recruiting, Payroll, or related areas)PreferredExperience supporting AI, automation, or data analytics initiatives within HR or enterprise systemsFamiliarity with Workday reporting and/or integrations (Studio/EIB a plus)Experience in global HR environments and multi-country deploymentsBackground in process optimization, service delivery models, or managed services environmentsKey CompetenciesStrong execution and delivery discipline with attention to detailAbility to balance hands-on configuration with team leadershipStructured, process-oriented mindset with a focus on scalability and efficiencyEffective communicator across technical and non-technical stakeholdersContinuous improvement mindset with a focus on automation and innovation .
