Sr. IT Transition Manager ServiceNow ITSM CSDM

Job Title - Sr. IT Transition Manager ServiceNow ITSM CSDM Experience Required - 8+ Years Timezone - 1:30 PM IST 10:30 PM IST (1:30 PM IST 10:30 PM IST) Budget - 1.5 LPM Work Mode - Remote Role Summary We are looking for an experienced Senior IT Service Transition Manager to manage the end-to-end transition of IT projects from delivery into steady-state service operations. The ideal candidate will have a minimum of 8 years of IT experience, with at least 5 years specifically in ITSM and service transition roles, and proven hands-on expertise with ServiceNow CSDM configuration. This is a specialist contract role requiring someone who can independently own multiple transitions simultaneously across a multi-OpCo, multi-BU enterprise IT environment, coordinate with senior stakeholders, and ensure full operational readiness before any service goes live. Key Responsibilities Initiate Phase Complete Service Size Estimation to define timelines, lead time, and budget in collaboration with Project Manager or Product Owner. Validate Architecture Landscape via PSA and ensure Business Case includes Transition to Service Operations (TtSO) and RUN costs. Ensure non-functional requirements (system performance, availability, security, vendor compliance) are identified and addressed upfront. Prepare and Plan Phase Use the Validation Checklist to maintain a complete overview of all steps required for a successful transition. Create and manage a full stakeholder overview across all parties involved. Produce required documentation using defined templates: Service Design, Support Model, and Taxonomy. Coordinate with PSA to obtain the Application Landscape overview. Execute Phase Set up the CSDM model in ServiceNow, including full Configuration Item (CI) configuration. Create Support Scenarios overview where required. Configure Service Requests in ServiceNow as applicable. Coordinate support contracts with vendors and suppliers where applicable. Facilitate hypercare setup by the project team where required. Involve support parties in lessons learned handover sessions. Closure Phase Obtain formal final RUN sign-off from the Service Delivery Manager (SDM). Obtain formal final RUN sign-off from the Product Owner (PO). Obtain approval from all relevant support parties, including the Service Desk, confirming readiness to begin Service Operations. Finalize the Service Catalogue site with all relevant documentation and upload final deliverables to the GSO Service Catalogue. Meetings and Governance Plan and facilitate Alignment Meetings with Project Teams, Product Owners, and other stakeholders. Run the Kick-Off Meeting for Transition to Service Operations, informing all support parties and stakeholders. Conduct Knowledge Transfer sessions (technical or operational) from project teams to support parties. Facilitate Dry Run meetings to confirm readiness of all key support parties before go-live. Ongoing Operational Responsibilities Oversee and manage decommissioning of retired services. Support keeping the Service Catalogue and Service Design documents current and accurate. Periodically validate support governance structures with relevant stakeholders. Drive support model awareness among stakeholders across the organization. Skills and Requirements Skill / Competency Level Details ITSM / Service Transition Must Have 5+ years in service transition / project-to-ops handovers ServiceNow CSDM Must Have Hands-on CSDM configuration, CI setup, Service Requests ITIL v4 Must Have Foundation minimum; Practitioner/Managing Professional preferred Service Design & Catalogue Must Have Experience writing Service Design docs, Support Models, GSO Catalogue Stakeholder Management Must Have Multi-OpCo, multi-BU coordination across senior stakeholders Vendor/Supplier Management Must Have Support contract coordination with external vendors ServiceNow CSA/ITSM Cert Good to Have ServiceNow Certified System Administrator or ITSM Implementer PMP / PRINCE2 Good to Have Project Management certification (not mandatory) Finance/Banking IT Good to Have Corporate Group IT or Finance domain exposure Experience Profile Minimum Requirements 8+ years of total IT experience. 5+ years specifically in IT Service Transition (ITSM, CSDM) or Service Delivery roles. Minimum 3 independently managed end-to-end service transitions. Hands-on ServiceNow experience, specifically CSDM and CI configuration (not just user-level familiarity). Proven experience writing Service Design documents, Support Models, and managing Service Catalogues. ITIL v4 Foundation certified (minimum). Experience coordinating with multiple stakeholders simultaneously across project and operations teams. Preferred / Advantageous ITIL v4 Practitioner or Managing Professional certification. ServiceNow Certified System Administrator (CSA) or ITSM Implementation Specialist. Exposure to multi-country or multi-OpCo enterprise IT .