01Overview
Role Description
We are looking for a seasoned Gold Loan Operations professional who can build the end-to-end Gold Loan Operations framework from scratch and subsequently lead day-to-day operations at scale.
The role requires a strong combination of:
- Gold Loan product expertise
- Operations setup and process design capability
- Fraud risk management experience
- Branch and Central Operations (COPS) understanding
- Audit, compliance, and control mindset
The incumbent will be responsible for establishing robust operational processes covering loan origination, gold custody, reconciliation, servicing, release, auction support, and customer lifecycle management while ensuring strong controls against operational and fraud risks.
Role & responsibilities
1. Build Gold Loan Operations Framework
2. Gold Custody & Security Controls
3. Fraud Risk Management
4. Product & Process Governance
5. Operational Excellence
6. Audit, Compliance & Regulatory Management
7. Team Leadership
Required Experience
Essential
- 812+ years of Operations experience in NBFCs/Banks.
- Minimum 5+ years in Gold Loan Operations.
Required Skills
Functional Skills
- Gold Loan Operations
- Gold Custody Management
- Operations Risk Management
- Fraud Prevention & Investigation
- Process Design
- Audit & Compliance
- RBI Regulatory Understanding
- Operational Controls
- Reconciliation Management
- Branch Operations
Behavioral Skills
- High integrity and control orientation
- Strong analytical thinking
- Problem-solving mindset
- Ability to operate in a scale-up setting
- Stakeholder management
- Attention to detail
- Execution excellence
Preferred Educational Qualification
- Graduate (Mandatory)
- MBA/PGDM (Preferred)
- Certifications in Risk Management, Fraud Control, Six Sigma, or Operational Excellence would be advantageous .
