01Requirements
Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities
Must have had Sales experience and exposure, preferably of Liabilities products
Qualifications- MBA / CA/ CAIB
Positive Leadership skills (though more tactical than strategic)
Thinker: Doer 40:60
In-depth understanding of financial instruments, markets and macro micro economic processes
Ability to carry along all the units involved in the customer service cycle to ensure customer DELIGHT
Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.
Responsibilities
Enhance the deposit pool from customers through acquisition and retention strategies Drive sales of non-deposit products including Mutual Funds, Insurance, and other cross-sell offerings Generate fee income and contribute to branch profitability Ensure high-quality customer service and establish service delivery standards Oversee branch administration and ensure regulatory compliance Manage productivity and morale of branch team members Take ownership of branch break-even and P&L; performance Liaise with product management, marketing, and other verticals for service enhancements and sales initiatives Coordinate across all customer service units to ensure consistent customer satisfaction .
