Sr. TL SRE

** - Own production services end to end, ensuring reliability, availability, scalability, performance, and operational health. - Define and manage SLIs and SLOs, using error budgets to guide delivery decisions. - Influence service and system design to enhance fault tolerance, observability, and operational sustainability. - Debug complex production issues by applying software engineering practices to application code, services, and infrastructure. - Conduct root cause analysis using logs, metrics, traces, and code-level investigation. - Develop automation and self-healing mechanisms to prevent recurring failures. - Implement production changes such as patching, certificate management, and software releases with a focus on safety, automation, and observability. - Design and maintain production observability aligned with service health and customer impact. - Lead and engage in incident response for high-severity events. - Collaborate with engineering, product, architecture, and operations teams to ensure seamless operations. - Operate autonomously and make reliable decisions regarding system reliability. **Qualifications:** - 8 to 12 years of hands-on Site Reliability Engineering or reliability-focused engineering experience with end-to-end service ownership. - Demonstrated experience at a senior engineering level with accountability for reliability outcomes. - Strong software engineering skills in C#, .NET, Java, Python, React, or similar technologies. - Practical application of SRE principles (SLIs, SLOs, error budgets). - Hands-on experience with AWS, Kubernetes, CI/CD, infrastructure as code, and hybrid environments. - Proficient in Linux and Windows systems, application platforms, and relational databases. - Bachelors or masters degree in computer science or equivalent experience. - Willingness to participate in an on-call rotation and work flexible hours as needed. In addition, if you join us, you will be a part of Vertafore, a company that has been revolutionizing the insurance distribution channel for over 50 years. Our software solutions have empowered hundreds of thousands of users to write business faster, reduce costs, and drive growth through enhanced collaboration and streamlined processes. We prioritize putting people at the center of insurance technology, aiming to transform the industry by fostering stronger relationships through innovative solutions. We at Vertafore abide by a set of core values known as "The Vertafore Way," which guide our actions and interactions: - **Bias to Action:** We are driven to take action and make a positive impact in the technology and insurance sectors. - **Win Together:** We operate as a unified team, demonstrating empathy and respect in all endeavors. - **Show Up Curious:** We challenge each other to think beyond boundaries and explore new possibilities. - **Say It, Do It:** Integrity is paramount to us, and we honor every commitment we make. - **Customer Success is Our Success:** Our focus on customer success drives our commitment to providing trustworthy and secure insurance technology solutions. If you are passionate about making a difference in the technology and insurance industries, our team at Vertafore welcomes you to contribute your expertise and be a part of our journey towards transforming the insurance landscape. As a Senior Technical Lead Site Reliability Engineer at our company, you will be responsible for owning the reliability, scalability, performance, and operational integrity of critical production services. Your role involves overseeing the full-service lifecycle, from design and deployment readiness to production operations, incident response, and continuous improvement. You will need to utilize your strong software engineering skills to ensure reliability across AWS, hybrid data centers, and customer-hosted environments. **Roles and

** - Own production services end to end, ensuring reliability, availability, scalability, performance, and operational health. - Define and manage SLIs and SLOs, using error budgets to guide delivery decisions. - Influence service and system design to enhance fault tolerance, observability, and operational sustainability. - Debug complex production issues by applying software engineering practices to application code, services, and infrastructure. - Conduct root cause analysis using logs, metrics, traces, and code-level investigation.