01Key Responsibilities
** **Hands-On Engineering & Troubleshooting** - Programming and debugging .NET/Java applications to support reliability and performance goals, showcasing strong problem-solving abilities. - Diagnose and resolve complex application issues within production environments, including root cause analysis (RCA) and performance debugging. **Monitoring, Observability & Analysis** - Maintain, aggregate and analyze logs from observability tools such as ELK Stack, Application Insights, Splunk & Kibana to monitor application health, performance bottlenecks and user experience. **Automation** - Maintain automation scripts (PowerShell, Python) to streamline monitoring and operational tasks. - Identify repetitive manual tasks and automate them to improve operational efficiency. - Advocate for and implement process improvements and tooling enhancements. **Incident Response & Reliability** - Deep understanding of SRE principles, including SLAs, SLOs, error budgets and reliability-centric system design. - Lead incident management, postmortems and implement preventative measures. **Infrastructure** - Perform IIS administration and environment setup on Windows. - Manage applications in both on-premises and cloud (Azure) environments. - Set up and maintain environments with a focus on application support while being exposed to infrastructure knowledge as needed. **Collaboration & Mentorship** - Navigate easily across Chubbs other departments to foster collaboration and issue resolution. - Share knowledge and mentor junior SREs, promoting best practices and a culture of reliability. **Qualifications:** - 5-10 years of hands-on SRE or application support engineering experience, with strong production support exposure. - Proficiency in PowerShell scripting, Python programming and .NET/Java development/debugging with a focus on automation, tooling and system integration. - Strong reasoning, analytical thinking and troubleshooting skills for applications, including RCA & memory debugging. - Experience with observability and monitoring tools (e.g., ELK Stack, Application Insights, Splunk, Kibana, AppDynamics, DynaTrace). - Basic/intermediate knowledge of databases such as MS SQL Server. - Strong communication skills and ability to work under pressure. **Nice to Have:** - Experience with AI technologies (e.g. Claude) and their application in enhancing system reliability and performance. - Experience with infrastructure SRE roles. - Background in regulated or high-compliance industries. - Familiarity with chaos engineering, performance optimization or fault injection. - Familiarity with Azure cloud infrastructure and services (e.g. PaaS and identity management such as Active Directory, Azure AD). **Soft Skills:** - Proactive, detail-oriented, and able to handle production-critical issues. - Collaborative mindset and willingness to mentor others. **What Success Looks Like** - Rapid, effective resolution of .
