01Overview
Ready to be a Titan
ServiceTitan strives to be the best place our Titans have ever worked, so they can do the best work theyve ever done.
The Experience
Design (XD) team is central to this mission. We solve real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product designers works closely with product managers, engineers, product marketers and with thousands of our users to help make their lives easier through technology. We embrace agile development and design thinking to ship dozens of new features every month. We measure our success based on our customers success. We strive for real impact.
The Staff Site Reliability Engineer will be a key player in managing, optimizing, and ensuring the reliability and scalability of our SQL Server and PostgreSQL databases both in the cloud and on-premises. The ideal candidate will have extensive experience with Azure and AWS platforms, with a strong preference for Azure expertise. You will work closely with our development and operations teams to drive improvements in database performance, automate processes, and implement robust backup and recovery procedures.
What you'll do:
Own the architecture, design, deployment, and lifecycle management of SQL Server and PostgreSQL databases across Azure, AWS, and on-prem environments. Lead database design reviews, schema governance, indexing strategy, and query optimization to ensure performance and scalability. Manage database security, including access controls, encryption (at rest and in transit), auditing, and compliance best practices. Design and maintain high availability (HA) and disaster recovery (DR) architectures (Always On, replication, failover clusters, logical/physical replication, etc.), defining and enforcing RTO/RPO objectives. Implement and manage backup strategies, validation testing, and recovery procedures. Perform proactive database performance tuning, capacity planning, and workload optimization for mission-critical systems. Own patching, upgrades, migrations (cloud/on-prem), and version lifecycle management. Develop automation for DBA operations (provisioning, patching, backups, health checks, failover testing) using scripting (PowerShell, Bash, Python) and Infrastructure as Code. Collaborate with engineering teams to optimize data models, troubleshoot production incidents, and resolve performance bottlenecks. Establish database monitoring standards and implement observability solutions using tools such as Datadog, Grafana, ELK, and Prometheus. Participate in incident response, root cause analysis (RCA), and postmortem improvements related to database systems. Contribute to CI/CD processes for database deployments, schema changes, and migration pipelines. Define and document database operational standards, runbooks, and best practices.
What you'll need:
8+ years of database engineering/administration experience, including demonstrated ownership of platform-level database strategy and reliability across multiple teams or business-critical systems. Deep expertise in: Performance tuning (query plans, indexing strategies, locking/blocking analysis, deadlock resolution): High availability and disaster recovery configurations; Backup/restore strategies and validation; Database security and hardening Strong experience operating databases in Azure and AWS, including managed services (Azure SQL, RDS, etc.) and self-managed deployments. Proven experience with database migrations (on-prem to cloud, version upgrades, cross-platform migrations). Strong scripting skills (PowerShell, Bash, Python) to automate DBA workflows. Experience implementing monitoring, alerting, and observability for database systems. Solid understanding of reliability engineering principles (SLIs/SLOs) as they apply to database systems. Experience with Infrastructure as Code and containerized database environments (Kubernetes, Docker) is a plus. Familiarity with CI/CD pipelines for database schema deployments (GitHub Actions, Azure DevOps, TeamCity, etc.). Strong troubleshooting skills, attention to detail, and ability to manage high-impact production systems.
