01Key Responsibilities
Handle inbound customer queries via website, social media, email, and calls.
Guide customers through product selection and purchase decisions.
Drive upselling and cross-selling of motorcycle accessories.
Process orders through the website or other sales platforms.
Coordinate with warehouse/logistics teams to ensure timely delivery.
Track returns, exchanges, and warranty claims.
Assist in managing website listings, product information, and pricing.
Monitor performance of B2C sales channels and report key metrics.
Collaborate on digital campaigns, flash sales, and promotions.
Ensure a high level of customer satisfaction through proactive service.
Maintain after-sales communication and resolve grievances.
Build relationships with repeat customers and nurture loyalty.
Skills & Qualifications:
Graduate in Business, Marketing, or related field.
Minimum 3 years of experience in Store Sales or e-commerce sales (automotive/motorcycle segment preferred).
Excellent verbal and written communication skills.
Familiarity with ecommerce platforms (Shopify, WooCommerce, etc.).
Passion for motorcycling and understanding of motorcycle accessories is a strong plus.
Key Attributes:
Customer-centric mindset
Energetic and driven personality
Tech-savvy and comfortable with digital tools
Strong organizational and follow-up skills
Team player with a go-getter attitude
Compensation: upto Rs.50K/month including performance-linked incentives. .
