01Key Responsibilities
- Handle inbound customer queries via website, social media, email, and calls.
- Guide customers through product selection and purchase decisions.
- Drive upselling and cross-selling of motorcycle accessories.
- Process orders through the website or other sales platforms.
- Coordinate with warehouse/logistics teams to ensure timely delivery.
- Track returns, exchanges, and warranty claims.
- Assist in managing website listings, product information, and pricing.
- Monitor performance of B2C sales channels and report key metrics.
- Collaborate on digital campaigns, flash sales, and promotions.
- Ensure a high level of customer satisfaction through proactive service.
- Maintain after-sales communication and resolve grievances.
- Build relationships with repeat customers and nurture loyalty.
Skills & Qualifications:
- Graduate in Business, Marketing, or related field.
- Minimum 3 years of experience in Store Sales or e-commerce sales (automotive/motorcycle segment preferred).
- Excellent verbal and written communication skills.
- Familiarity with ecommerce platforms (Shopify, Woo Commerce, etc.).
- Passion for motorcycling and understanding of motorcycle accessories is a strong plus.
Key Attributes:
- Customer-centric mindset
- Energetic and driven personality
- Tech-savvy and comfortable with digital tools
- Solid organizational and follow-up skills
- Team player with a go-getter attitude Compensation: upto Rs.50K/month including performance-linked incentives. .
