01Overview
Success Manager Remote | Client Success, Cold Email Campaigns & RetentionPosition Type:Full-Time, Remote
Working Hours:Flexible, with client meetings in U.S. time zones
About the RoleAt Pavago, one of our clients is hiring a Success Manager to own everything that happens after a client signs.
This is not a traditional project management role.
You will be directly responsible for:
Client satisfactionCampaign performanceRetention and churn preventionDelivery executionOngoing client successThis role is ideal for someone who has operated inside fast-moving startup environments where:
Priorities shift quicklySystems are still evolvingOwnership is highExecution matters more than titlesYoull work closely with:
FoundersDevelopersOutreach teamsTo ensure campaigns perform, clients stay satisfied, and delivery scales effectively.
If you understand cold email, client operations, startup execution, and proactive account ownership this role is built for you.
What Youll OwnClient Relationship ManagementAct as the primary point of contact for 2030 active clientsLead client calls, check-ins, and ongoing communicationManage expectations and proactively identify risksBuild strong long-term client relationshipsPrevent churn through consistent delivery and communicationOwn overall client satisfaction and retentionCampaign Performance & OptimizationDiagnose and improve underperforming cold email campaignsTroubleshoot:Deliverability issuesInbox placementList quality problemsLow-performing copyQuality-check campaigns before launchContinuously optimize campaigns for:Reply ratesDeliverabilityPositive response ratesClient outcomesPersonally step into campaigns when execution support is neededProcesses, Systems & DocumentationBuild and improve operational playbooks and documentationCreate scalable processes as the company growsTrack:Client healthSLAsDelivery timelinesCampaign performanceImprove operational consistency without slowing executionCross-Functional CollaborationWork closely with developers on technical or infrastructure-related issuesCoordinate with outreach teams to improve campaign performanceReport directly to leadership on:Client healthRisksRetentionOperational bottlenecksHelp align delivery execution with company growth goalsWhat Success Looks LikeClients remain satisfied and retained long-termCampaigns perform consistently and improve over timeDeliverability and inbox placement issues are resolved quicklyCommunication stays proactive and organizedDelivery systems become more scalable as the company growsWhat Makes You a Strong FitYouve worked inside fast-growing startups or agenciesYou thrive in environments where ownership is high and systems evolve quicklyYou solve problems without waiting for perfect processesYou communicate confidently with founders and executivesYou focus on execution, outcomes, and retentionYou adapt quickly and handle ambiguity wellRequirements (Must-Have)ExperienceExperience leading:Client successAccount managementDelivery operationsCampaign ownershipBackground in:Cold email agenciesLead generation companiesOutbound growth environmentsHands-on experience with:Cold email strategyDeliverabilityWarm-up systemsInbox placementCopywritingCampaign troubleshootingCore SkillsAbility to personally write and optimize cold email copyStrong understanding of:APIsAutomationsCampaign infrastructureData flowsComfortable using AI tools in day-to-day operational workStrong organizational and problem-solving skillsComfortable operating in startup environments where systems are still being builtNice to HaveExperience with:InstantlySmartleadClayApolloHubSpotExperience managing high-volume outbound campaignsFamiliarity with:DNS setupSPF / DKIM / DMARCEmail infrastructureExperience scaling client d .
