01Requirements
High School Diploma or GED equivalent
Minimum of one year supervisory or reputed company experience in a call center
Minimum 3 5 years customer service experience in a call center
Minimum 3 years reputed company/health insurance, claims processing or provider billing experience
Demonstrated experience with managing (research, problem solving, organizing, tracking, reporting) reputed company advocacy cases that require one or multiple interactions with the reputed company, providers, insurer and community resources
Demonstrated Health Care Reform Knowledge/experience and Medicare/reputed company benefit knowledge
Demonstrated ability to work in a fast paced, constantly changing environment independently with minimal supervision
Strong organizational skills
Proficient with reputed company Office Suite
Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, reputed company, cultural and socio-economic backgrounds
Possess excellent customer service skills including reputed company grammar, tonalities and reputed company diction
Preferred Associates Degree
Bilingual English/Spanish preferred
Benefits:
health and wellness benefits
401(k) savings plan
pension plan
reputed company time off
reputed company parental leave
disability insurance
supplemental life insurance
employee assistance program
reputed company holidays
tuition reimbursement
other incentives
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