01Responsibilities
- Supplier Relationship Management Ensure focus with global supplier(s), that delivery is consistent, aligned to scope and quality assured.
- Act as point of escalation, demonstrating global single point of contact for supplier relationship management on account(s)
- Ensure suppliers are managed in accordance with ISS and Customer supplier control obligations
- Project management of assurance program within ISS. This requires a hands-on delivery of strategic projects within the area of assurance to Global Key Account customers
- Support strategy of global supplier assurance effort and improve KPIs such as spend under contract, spend with preferred suppliers, % of deliveries managed as per customer assurance requirements, etc.
- Drive and implement industry-specific Supplier Assurance to analyse contracts and identify risks to develop relation specific assurance programs.
- Map account-specific assurance-related requirements, includes understanding critical customer processes; Adapt and deploy group supplier management processes to other subcontractors, ensuring a close collaboration with our customers account- and site teams; Drive implementation of key strategic procurement initiatives including various supplier assurance activities such as coordinating supplier onboarding, contract SLAs, performance management, audits of suppliers, etc.
- Interact with customer and internal stakeholders and deliver supplier assurance oversight and reporting across key accounts
- Maintain, review and improve subcontractor performance, identify gaps and adjust against service levels, any non-performance claims are tracked and accounted
- Implement ISS best practice operations within supplier relationship management and contract management
- Maintain subcontractor relationship in alignment with ISS s responsible sourcing requirements and work with subcontractors to close any gaps and claims
Who you will work with:
- GKA Global Account Director / Global Ops Directors ensure in first instance Compliance Services are managed effectively.
- GKA Functional Leads - Support GKA Operations functional leads with Stakeholder engagement meetings
- Supplier partner key contacts
- Interact with senior ISS stakeholders in establishing a fact base for implementing and driving performance management of suppliers and subcontractors
- Interact with our customers to define, deliver, and update on the assurance progress and enable a risk
- Drive results through working with country procurement, operations organizations and subcontractor. .
