01Overview
About the Organisation Tata Consultancy Services (TCS) is a global digital transformation and technology services leader. Since 1968, TCS has delivered engineering excellence, innovation, and superior customer service to industry-leading organizations worldwide. About the Job: Tata Consultancy Services is hiring a Support Analyst with 8-10 years of experience to join their offices in Chennai, Mumbai, or Pune. The role focuses on providing specialized support for Detica, Case Management, Workflow Administration, and Real-Time Payment Screening. The candidate will resolve Detica requests, create and update reports, work on automation to minimize manual reporting, and manage customer communications. Flexible shift work is required. Eligibility 8-10 years of relevant experience. Expertise in NetReveal including Case Management, Workflow Administration, and Real-Time Payment Screening. Proficiency in SQL, Java J2EE, Unix/Linux, Core Java, JSP, Servlets, Spring, Hibernate, JMS, EJB, Web Services, XML, and Angular JS. Experience with DevOps tools such as CARA, Jenkins, Bit Bucket, and server log troubleshooting. Knowledge of Oracle Database, design patterns, and Log4j framework. Banking domain knowledge and familiarity with AppDynamics, Splunk, Control-M, and Agile methodology are desirable. Role and Responsibilities Serve as a specialized Detica SME for support. Maintain comprehensive knowledge of Detica, Case Management, Workflow Administration, and Real-Time Payment Screening. Handle batch processing and messaging queues within Detica. Resolve Detica support requests efficiently. Suggest and implement automation to reduce manual reporting. Create and update Detica reports based on client requirements. Handle customer communications professionally. Work flexibly in shifts as per business needs. We are solely providing this information for dissemination and wish to clarify that we are not affiliated with the organization. .
