Support Engineer 6-Month Internship

Provide technical support to customers via phone, email, and chat Diagnose, troubleshoot, and resolve product- or system-related issues Understand customer concerns and follow defined processes to ensure timely resolution Escalate complex technical issues to the appropriate internal teams when necessary Maintain accurate records of customer interactions in ticketing systems Collaborate with cross-functional teams to enhance overall customer experience Continuously update technical knowledge and stay informed about product enhancements

Bachelors Degree in IT or related field (B.Tech / B.E / BCA / B.Sc IT or equivalent)Freshers can apply Strong communication skills in English and Hindi (additional regional languages are a plus) Basic technical knowledge and troubleshooting skills Understanding of operating systems, networking basics, or SaaS platforms is an added advantage Familiarity with customer support tools or ticketing systems is beneficial Strong analytical and problem-solving skills Positive attitude, willingness to learn, and strong customer-first mindset .