Support Service Area Manager

- Expand the network of BARC or Third-party services across different states. - Delegate and direct service tasks, monitor the progress of ongoing projects, and manage service team members to ensure the team's objectives are met. - Handle customer complaints effectively and maintain strong customer and channel partner relationships. - Manage servicing activities according to documented customer servicing processes and ensure compliance. - Monitor departmental issues and client complaints to develop strategies for reducing recurrence. - Conduct audits of work and customer service to uphold the company's high standards, efficiency, and quality. - Process and analyze customer feedback. - Utilize previous after-sales and support work experience effectively. - Preferably have experience in the consumer durables industry (Multi Brand and Multi Product). - Possess excellent leadership, communication, and customer service skills.

- Previous experience in after-sales and support roles. - Preferably from the consumer durables industry, dealing with Multi-Brand and Multi-Product portfolios. - Strong leadership, communication, and customer service skills. In addition to the above responsibilities and qualifications, Zopper is a series D-funded startup that focuses on seamlessly integrating insurance and technology to provide end-to-end solutions to our business partners. Our Sales enablement team and operations & support team play crucial roles in ensuring the success of our partners through effective training, support, and customer service.