01Overview
Job Description : International voice Process
Company: Sutherland Global servcies
Job Location: Airoli Navi Mumbai
Position: International Voice Process (Associate)
Shift:Rotational Night Shifts
Salary
18k 30k in-hand per month (Depending upon yrs of exp)
(Freshers,Experienced both can apply)
Job Responsibilities
Handle inbound and outbound customer calls professionally across Telecom, Software, and Logistics domains.
Resolve customer queries related to services, technical issues, billing, orders, refunds, and deliveries.
Provide troubleshooting support and ensure timely issue resolution.
Coordinate with internal teams for effective customer support and escalations.
Maintain accurate records of customer interactions in CRM systems.
Deliver excellent customer service while meeting quality, productivity, and SLA targets.
Follow company policies, processes, and service standards to ensure customer satisfaction.
Requirements
Excellent communication skills
Comfortable working in Rotational night shift environment
Good typing and computer handling skills
Ability to work in a fast-paced setting
Immediate joiners preferred
Eligibility
Min Graduate / Undergraduate can apply
Candidates from BPO or customer support background preferred .
