01Overview
Roles and Responsibilities
Provide technical support for end-user systems, including troubleshooting and resolving issues related to hardware, software, and network connectivity.
Manage and maintain a high level of system availability by performing regular maintenance tasks such as patch management, backups, and updates.
Collaborate with other teams to resolve complex technical issues that require coordination across multiple systems or services.
Develop strong relationships with stakeholders through excellent communication skills to ensure timely resolution of critical incidents.
Stay up-to-date with industry trends and best practices in IT operations to continuously improve processes and procedures.
Desired Candidate Profile
1-6 years of experience in System Administration &
Endpoint Support role.
Bachelor's degree (B.Com/B.Sc) from a recognized university.
Strong knowledge of Windows Server Administration, CCNA certification preferred
VMware virtualization technology an added advantage.
Proficiency in Backup And Recovery, Cyber security and compliance, Patch Management, Troubleshooting skills.
DETAILED JD
Endpoint, Hardware &
User Support
Provide L1/L2 support for enterprise endpoints including laptops, desktops, printers, scanners, mobile devices, servers, and peripherals.
Perform hands-on hardware troubleshooting, diagnostics, and component replacement (RAM, HDD/SSD, batteries, power adapters).
Coordinate with OEMs and service partners for hardware warranty, AMC, and RMA management.
Install, configure, and support Windows, macOS, Linux, device drivers, and Microsoft Office 365 applications.
Support users across corporate offices, factories, warehouses, and sales locations ensuring minimal business disruption.
Windows &
Linux Server Administration
Administer Windows Server 2022 including Active Directory, Group Policy, DNS, DHCP, file and print services.
Plan and execute Windows Server migrations from 2012 to 2022, including data migration, testing, and post-migration stabilization.
Provide operational support for Linux servers (user management, permissions, services, logging, and shell operations).
Monitor server health, logs, performance, and uptime using enterprise monitoring tools.
File Transfer &
Integration Services
Configure and manage FTP, FTPS, and SFTP services for secure data exchange with internal teams and external partners.
Monitor file transfers, access logs, and performance to ensure security and reliability.
Cloud Platforms &
Virtualization
Support enterprise workloads across AWS, Microsoft Azure, and Google Cloud Platform (GCP).
Assist in provisioning and maintaining virtual machines, storage, backups, and cloud-based services.
Support disaster recovery (DR) drills and cloud cost optimization initiatives.
Cyber Security &
Compliance
Coordinate with the SOC team for incident response, alert investigation, and remediation activities.
Support SIAM (Service Integration &
Management) processes for effective multi-vendor IT operations.
Monitor and manage endpoint security controls including antivirus, EDR, disk encryption, and firewall policies.
Ensure compliance with IT security standards, audits, and FMCG regulatory requirements.
Networking, Server Room &
Data Center Operations
Support LAN/WAN networking including IP addressing, DNS, DHCP, VPN connectivity, and basic network troubleshooting.
Perform server room and data center monitoring, including power, cooling, racks, cabling, and environmental alerts.
Ensure high availability of IT infrastructure across on-prem and cloud environments.
Bac .
