01Overview
Job Requirements
Around 3 years of experience
Diploma or Degree with good communication skills
Good understanding of work/support environment
Good experience in installation and troubleshooting of desktops/laptops, printers
Good experience on installation of Windows XP and MS-Office
Knowledge of Windows Domain, Servers, DHCP and DNS
Installation and troubleshooting of Antivirus software
Good knowledge on outlook client
Good experience on installation of desktops/laptops, printers
Asset / Inventory management
Deliverables
All Desktop Problems ( Hardware and Software)
Monitoring Antivirus and Systems Performance
Troubleshooting, Diagnosing malfunctions in the operation of hardware and software.
Maintain all the assets and update the asset database at regular intervals.
Provide regular technical support for desktops, laptops, printers, and peripherals,
Provide regular technical support for Operating systems, mail support and basic network support/troubleshooting
Performs miscellaneous job-related duties as assigned by Manager
Troubleshooting AN / VPN issues for clients
Close all assigned tickets in the ticketing system within SLA
Follow IT policies and procedures to execute daily work
Provide Executive support to Management on a need basis
Work Experience
All Desktop Problems ( Hardware and Software)
Monitoring Antivirus and Systems Performance
Troubleshooting, Diagnosing malfunctions in the operation of hardware and software.
Maintain all the assets and update the asset database at regular intervals.
Provide regular technical support for desktops, laptops, printers, and peripherals,
Provide regular technical support for Operating systems, mail support and basic network support/troubleshooting
Performs miscellaneous job-related duties as assigned by Manager
Troubleshooting AN / VPN issues for clients
Close all assigned tickets in the ticketing system within SLA
Follow IT policies and procedures to execute daily work
Provide Executive support to Management on a need basis .
