01Overview
Install and configure systems Set up servers, operating systems, applications, and network devices. Configure user accounts, permissions, and system settings. Maintain IT infrastructure Monitor servers, networks, storage, and cloud services. Apply updates, patches, and hardware/software upgrades. Ensure systems perform efficiently. Manage users and access Create, modify, and remove user accounts. Manage passwords, access rights, groups, and authentication. Enforce least-privilege access. Provide technical support Troubleshoot hardware, software, network, and login problems. Respond to help-desk tickets and resolve incidents. Assist employees with technical issues. Ensure security Install and manage firewalls, antivirus, endpoint protection, and security tools. Review logs and investigate suspicious activity. Apply security policies and conduct vulnerability checks. Back up and recover data Schedule and verify backups. Test restoration procedures. Support disaster recovery and business continuity plans. Monitor and troubleshoot systems Track system availability, performance, and resource usage. Diagnose outages and service failures. Reduce downtime and prevent recurring problems. Manage networks Configure routers, switches, Wi-Fi, VPNs, DNS, and DHCP. Troubleshoot connectivity and network performance issues. Manage cloud and virtualization Administer services such as Microsoft Azure, AWS, or Google Cloud. Manage virtual machines, containers, and cloud storage. Document and report Maintain system diagrams, procedures, asset records, and configurations. Document incidents, changes, and troubleshooting steps. Plan and implement changes Evaluate new technologies and recommend improvements. Perform system migrations, upgrades, and infrastructure expansions. .
