01Overview
Manage a team of telecallers handling outbound lead calling campaigns.Monitor daily performance, attendance, and productivity.Conduct team huddles, briefings, and performance reviews.Provide real-time guidance and support to improve conversions.Ensure timely calling of allocated leads through dialer/CRM systems.Drive conversion of leads into business (loan bookings, customer acquisition).Monitor lead funnel (dial connect interested conversion).Optimize calling strategy to improve conversion ratios. .
