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Homeโ€บCompaniesโ€บAditya Birla Groupโ€บTeam Lead - Contact Centre
AB

Team Lead - Contact Centre

๐Ÿ“LOCATIONMumbai City
๐Ÿ“ˆEXPERIENCE0 to 4 Yrs
๐Ÿ•˜TYPEFull time
๐ŸฅIndustryBFSI
๐Ÿ—“POSTED30 Jul 2026

01Overview

Designation: Manager Location: India Maharashtra G-Corp Tech Park, Thane Organization: Financial Services Job Description: Manage a team of telecallers handling outbound lead calling campaigns. Monitor daily performance, attendance, and productivity. Conduct team huddles, briefings, and performance reviews. Provide real-time guidance and support to improve conversions. Ensure timely calling of allocated leads through dialer/CRM systems. Drive conversion of leads into business (loan bookings, customer acquisition). Monitor lead funnel (dial connect interested conversion). Optimize calling strategy to improve conversion ratios. .

02What you'll need

Experience
0 to 4 Yrs
Employment Type
Full time
Programming languages
team managementtelecallingperformance monitoringlead conversionCRM systemscalling strategy optimization

03About ADITYA BIRLA GROUP

BFSIIndustry
Full timeEmployment Type
Mumbai CityLocation
Not Disclosed ยท salary hidden by employer
0 to 4 Yrs ยท Mumbai City
Applications are reviewed directly by the hiring team.
Role Snapshot
Work ModeNot specified
Visa SponsorshipNot specified
RelocationNot specified
Job TypeFull time
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