01Overview
Role & responsibilities:
- Lead and manage daily cash application operations, ensuring timely and accurate posting of customer payments.
- Oversee processing of checks, EFTs, ACH/Wire transactions, lockbox payments, and credit card transactions as per defined SOPs.
- Ensure timely resolution of unapplied cash, suspense items, short payments, duplicate payments, and other payment discrepancies.
- Monitor team productivity, quality, and SLA adherence through regular reviews and reporting.
- Review and audit payment postings to ensure accuracy and compliance with internal controls and accounting guidelines.
- Manage workload allocation and ensure smooth workflow across the team.
- Drive timely closure of ServiceNow tickets and monitor ticket aging. Support escalations and coordinate with Collections, Treasury, Billing, and other stakeholders for issue resolution.
- Prepare and share operational dashboards, KPIs, and performance metrics with leadership.
- Identify opportunities for process improvement, automation, and operational efficiency.
- Ensure that SOPs, process documentation, and training materials are updated and maintained.
- Lead cross-training initiatives and ensure business continuity planning within the team.
- Coach, mentor, and develop team members through regular feedback and performance discussions.
- Assist management in hiring, onboarding, performance evaluations, and development planning.
- Ensure compliance with company policies, internal controls, audit requirements, and accounting standards.
- Support transition activities, process migrations, and implementation of current tools or workflows where applicable.
- Build strong working relationships with internal and offshore stakeholders while maintaining high service standards
Preferred candidate profile
- B. Com, M. Com, MBA (Finance), or equivalent qualification
- 6 to 8 years of overall experience with 46 years in Cash Applications / Accounts Receivable / OTC operations
- Prior experience in team handling or supervisory responsibilities preferred
- Strong understanding of end-to-end Order to Cash processes Experience working with ERP systems and shared services environments Good analytical, problem-solving, and stakeholder management skills
- Strong verbal and written communication skills
- Proficiency in MS Office applications, especially Excel and reporting tools
- Ability to work under pressure and manage multiple priorities effectively .
- Focus on continuous improvement, process excellence, and customer service .
