01Responsibilities
Ability to identify and grow talent, lead, motivate and coach direct reports. Ability to explain what's driving their teams' performance in a concise and data driven way Proven ability to proactively identify training needs and support development of programs High level of integrity as demonstrated personally and professionally Proven ability and passion to coach in one-on-one and also in a team setting with a clear data driven approach and tangible output for agents to improve. Excellent organizational skills and detail-oriented approach to problem solving Demonstrated proficiency in multi-tasking and prioritization Familiarity with project management and efficient conflict management Moderate understanding of business process improvement methods Skills Required: Identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the teams performance to continuous KPI achievement Managing day-to-day operations ensure consistent quality and productivity across channels. Ensure consistent performance according to the relevant service level metrics. Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization. Mandatory Skills: Payment and Fraud( Trust & Safety) . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. .
