Team Lead Customer Experience

Overview Hiring a Customer Service Team Leader to manage a team of executives, monitor daily operations, handle escalations, ensure SLA/KPI achievement, coach team members, and improve customer satisfaction. Location Gurugram Salary Salary up to 9 LPA + Incentives Qualifications Candidate must have strong leadership, communication, problem-solving, and team handling skills with prior customer service experience. Minimum 3 yrs exp in team handling Perks and Benefits Incentives Overtime basis performance .