Team Lead Customer Operations

Job Description: Job Description : Leading the team members and ensuring the operational metrics have been adhered. Ensure the capacity thru hiring and managing all People Connect initiatives. Ensuring that self & team members are well training in resolving all the queries/requests/ of the customers. Responsible for end-to-end performance of the team. Works through all functions and Managers to achieve desired business KPIs like SLs, Quality/Shrinkage, and Attrition. Skills and Qualifications: Any bachelors degree (Must be completed) Good command of English both oral and written. Ability to work independently within clearly defined parameters and accordingly take decisions. Ability to learn quickly and adapt to different situations with a sense of ownership & accountability. Interview Mode Face to Face Interview Methodology Aptitude Test Letter writing Operational Round .