Team Lead-First Line (Mumbai)

Team development responsibilities Support team members in their daily tasks Deliver training on the job Discuss & set personal targets with each team member Monitor team: their behavior towards customers & colleagues, their problems or ideas Evaluate team members: performance, mistakes, losses, creativity, strengths, weaknesses, attitude Discuss the team's performance (quality of their services, mistakes, productivity) with the Assistant Manager and work on improvements whenever necessary Organize & run regular team meetings and one-on-ones to groom team members Assess received feedback from clients/colleagues Prepare reports Discuss/report performance of day/week and special issues - quality wise with the Manager Discuss or escalate daily issues and report the day's Summary to the Manager Ensure the team's effective functioning Manage team members' daily schedules and ensure assigned tasks are completed Supervise attendance and ensure time adherence by all team members Monitor Calls & Delegate cases as appropriate Coach and mentor team members to grow in their role 2-3 years of minimum experience in team handling in the respective travel industry or at a similar Position

Experience in GDS (Sabre, Amadeus, or Galileo) preferred Minimum 2 years of team handling experience in a contact center Windows, MS Office, Google Applications (expert) Fluent in English - any additional language will be considered a plus Team player Preferred: Graduation or master's degree in Tourism, Business Administration, or a relative field Amadeus, Sabre, and Galileo (expert) Excellent communication skills Comfortable with rotational shifts 24*7 including night shifts. Experience letters of the last 2 companies are mandatory. Advantages What's in it for You Employee Assistance Program (EAP): Confidential, free support for personal or work-related challenges-covering counseling, or financial guidance, and more-to help maintain well-being and performance. Term Life Insurance: Provides financial peace of mind for your loved ones with a fixed-coverage death benefit over a defined term. Affordable protection offered by your employer. Mediclaim (Health Insurance): Extensive coverage for medical expenses to ensure you and your family get the care you need when it matters. Meal Coupons: A tasty perk to fuel your workday-delicious meals or snacks on us! Performance-Based Incentives: Earn more when you deliver more. Your hard work pays off-literally. Learning & Development (L&D;) Sessions: Continued growth through curated upskilling sessions-boosting your skills and career progression. Diversity disclaimer At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation. .