01Responsibilities
- Team development responsibilities
- Support team members in their daily tasks
- Deliver training on the job
- Discuss & set personal targets with each team member
- Monitor team: their behavior towards customers & colleagues, their problems or ideas
- Evaluate team members: performance, mistakes, losses, creativity, strengths, weaknesses, attitude
- Discuss the teams performance (quality of their services, mistakes, productivity) with the Assistant Manager and work on improvements whenever necessary
- Organize & run regular team meetings and one-on-ones to groom team members
- Assess received feedback from clients/colleagues
- Prepare reports
- Discuss/report performance of day/week and special issues - quality wise with the Manager
- Discuss or escalate daily issues and report the day's Summary to the Manager
- Ensure the teams effective functioning
- Manage team members daily schedules and ensure assigned tasks are completed
- Supervise attendance and ensure time adherence by all team members
- Monitor Calls & Delegate cases as appropriate
- Coach and mentor team members to grow in their role 2-3 years of minimum experience in team handling in the respective travel industry or at a similar position
Diversity disclaimer
At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation. .
