Team Lead (Inbound US Process)

About the Role: We are seeking an experienced Team Lead Inbound US Process to manage and drive performance in our international voice operations.

Key Responsibilities:

• Lead inbound US process teams in a fastpaced BPO environment

• Drive KPIs including Attrition, Shrinkage, AHT, CSAT, SLA, and SPH

• Ensure smooth operations and client satisfaction

• Mentor and motivate team members for consistent delivery

Requirements:

• Minimum 1 year experience as Team Lead in International Voice Process

• Strong communication and leadership skills

• Ability to manage performance metrics and team targets

• Immediate joiners preferred

Why Join Us Competitive salary & incentives Career growth in international BPO leadership Exposure to US process operations Dynamic work culture

Apply Now Contact HR Sam directly:

• Call/WhatsApp: 9021641531 / 8169024278

• Email: sam.johnson@globalservicehr.com | hrsam.gs@gmail.com