01Overview
We are looking for an experienced Associate Manager SD to lead a highperforming team supporting U.S. insurance perks through a voice/blended environment. This role is ideal for someone who thrives in operations, enjoys solving complex benefit issues, and can drive both performance and customer experience.
Key Responsibilities
Team Leadership Lead and coach a team handling inbound/outbound calls, case management, and benefits transactions.
Benefits Operations Oversee enrollments, eligibility updates, Documentation, life/disability claims, and policy servicing.
Quality & Compliance Ensure adherence to ERISA, HIPAA, ACA, COBRA, and internal controls.
Client & Carrier Coordination Serve as the operational contact for client teams, HR, payroll, and carriers.
Performance Management Monitor SLAs, AHT, quality, productivity, and schedule adherence.
Process Improvement Identify workflow gaps, drive standardization, and support automation initiatives.
Open Enrollment Support Manage OE readiness, communication, and issue resolution
Requirement
Should have Insurance Healthcare or Benefit administration experience with voice calling US geo.
810 years of experience in benefits administration, insurance operations, or HR shared services.
3+ years leading teams in a voice or blended operations setting.
Strong knowledge of ERISA, HIPAA, ACA, COBRA , and U.S. perks eligibility rules.
Experience with benefits platforms (Workday, ADP, Benefit focus, Alight, Mercer, etc .
