01Overview
Greetings for the Day
We are looking for a Team Lead -Life and Pension Insurance for one of our esteemed clients in Nagpur having experience Life and Pension Insurance,Team Management,Team Lead.
Experience : 7+Years
Job Type : Permanent
Job Location : Nagpur
Work Mode : Onsite
Shifts : US shift
Week Offs : 5 Days working, 2Days off
Key Responsibilities
Lead and manage a team handling Life & Pension insurance operations.
Manage day-to-day activities related to policy administration, servicing, and transaction processing.
Handle processes such as current business, policy servicing, underwriting support, claims, pension administration, and policy changes.
Monitor team performance against SLA, productivity, accuracy, and quality targets.
Conduct regular performance reviews, coaching, and mentoring of team members.
Identify process gaps and implement process improvement and automation initiatives.
Ensure compliance with internal policies, regulatory requirements, and client-specific guidelines.
Handle escalations and resolve complex operational issues within defined timelines.
Prepare and analyze operational reports, MIS, and performance dashboards.
Coordinate with clients, internal stakeholders, and offshore/onshore teams.
Support transition, migration, and knowledge-transfer activities for recent processes.
Ensure effective documentation and adherence to standard operating procedures.
We are looking for candidates who can join us within 30 days
Thanks & Regards, .
