01Overview
Job Description
Job Purpose
ICE is the leading cloud-based platform provider for the mortgage finance industry. ICE solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality, and efficiency.
The Team Lead interfaces with the teams to understand the solution functionality and technical requirements. The Team Lead will perform exception reviews on documents at different times in the process of US mortgage.
Responsibilities
Lead a team of 10-15 Data and Document associate.
Oversee the activities of the team and optimize their performance on daily basis.
Act as escalation point for the team to overcome any obstacles to service delivery.
Team management, Performance Management and production management related processes.
Mentor and assist team members in all aspects of their roles and job functions.
Proficiency in Identifying Mortgage documents and/or data for re-verification.
Provides ideas for process improvements to enhance process efficiency.
Understand concepts related to identifying and assessing risks.
Engage management to overcome any obstacles to service delivery.
Ensure that data security is maintained.
Ability to train and mentor document associate.
Oversee a team and areas of operations; perform complex work, develops process, procedure and policies
Plan and Monitor status of POC, acceptance testing, pre-prod, onboarding testing and smoke test.
Manage workflow inconsistencies between associates, teams or shifts.
Manage associate level observation and data capture related projects
Manage training and development related projects
Knowledge And Experience
Bachelors degree or academic equivalent.
5+ years of overall experience with 2 or more years of experience in Team handling / management in the mortgage lending or financial services market.
Proficiency in mortgage document terminology.
Ability to effectively communicate relevant project informat .
