01Overview
Team Leader Telesales (Jaipur)
Role ExpectationsMust be able to handle the customer on calls, Call Count, Talk Time & AHT, Call Quality, Compliance, Opportunity Count with good quality, File Login & Disbursement.Should be able to convert potential opportunity into login and disbursement further through customer/branch follow up.Need to elevate issues and seek advice when faced with complex issue/problems.Behavioural SkillsCommunicationTime ManagementQuery resolutionSolution based approachDisbursement of BusinessAchieving targets related to the number of sales transactions closed and the revenue generated from those transactions.Net Login on DialerEnsuring maximum utilization of time by being logged in and available on the dialer system during working hours to receive and make calls to potential customers.Quality Audit ScoreMaintaining high-quality standards in sales interactions by adhering to scripts, following compliance guidelines, addressing customer needs effectively, and providing accurate information. Quality audits assess the agent's performance based on predefined criteria and aim to ensure consistency and professionalism in customer interactions.Customer Talk TimeMaximizing the duration of meaningful conversations with customers to understand their requirements, address queries, provide information, and persuade them to consider the company's housing offerings. Longer talk times often indicate engagement and potential for sales conversion.Team DevelopmentDevelopment of the team to ensure they are equipped with the necessary skills and knowledge to handle diverse customer requests effectively.
