Strong Banking Domain knowledge
Team leadership & people management
Quality & process compliance
Client escalation & situational handling
SLA / operational target management
Quality auditing & risk identification
Workforce planning & shift management
Ability to handle and motivate underperformers
Qualification: Bachelors/Masters in Commerce, Business Administration or Business Management.
Interview focus: Candidates should have experience in handling client escalations, quality/compliance situations and underperforming team members with practical examples.
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02What you'll need
Experience
7 to 15 Yrs
Employment Type
Full time
Programming languages
Team leadershipPeople managementSLA managementQuality auditingRisk identificationWorkforce planningBanking Domain knowledgeQuality process complianceClient escalation handlingOperational target management
