01Overview
Collections Strategy:
Develop and execute a comprehensive strategy aligned with the company's business goals and regulatory requirements.
Continuously assess and refine approaches including field collections and outbound collections calling to optimize results.
Team Leadership:
Lead and monitor Area Collection Managers including collection coordinators & feet on street (FOS) collection teams.
Provide guidance, training, and performance feedback to enhance collection skills and knowledge.
Performance Monitoring:
Set and manage collection targets for the team, ensuring that targets are met or exceeded.
Implement performance measurement and incentive programs to drive results.
Quality Assurance:
Implement quality control measures to maintain accurate and ethical collection practices.
Conduct regular audits of collection activities, documentation, & customer interaction
Collaboration with Field Collection:
Collaborate with Field collection team to ensure seamless coordination between field and non -field collection teams.
Provide support and resources to optimize field collection activities.
Compliance and Regulations:
Ensure that the collection teams adhere to all relevant laws, regulations, and internal policies.
Stay updated on changes in collection laws and industry best practices.
Ensuring that code of conduct & RBI guidelines on collections to be practised .
