01Overview
Key Responsibilities
Lead and manage a team of Customer Support Executives.
Monitor daily team performance.
Conduct regular performance reviews.
Provide guidance and support team members.
Prepare performance reports.
Identify training needs and support the team members.
Handle customer escalations and resolve issues effectively.
Eligibility Criteria
Minimum 1+ year of experience as a Team Leader in a BPO or Customer Support workplace.
Excellent communication and interpersonal skills.
Solid leadership and team management abilities.
Proficiency in MS Office (Excel, Word, PowerPoint).
Preferred Skills
Team Leadership
People Management
Customer Service
Performance Management
Time Management
Communication Skills
MS Office
Benefits
ESI & PF Benefits (as applicable)
Job Details
Experience: Minimum 1+ Year in BPO
Role: Team Leader
Employment Type: Full time
Work Mode: Work From Office
Compensation: Up to 35,000.00 per month
Benefits
Health insurance
Provident Fund
Work Location: In person .
