01Overview
Team Leader International BPO (Voice/Blended Process) 5 days working.
We are hiring experienced Team Leaders for International BPO Voice/Blended Process.
Roles & Responsibilities
Manage and lead a team of customer support associates.
Maintain and achieve SLA, KPI, Quality, CSAT, Attrition, and Shrinkage targets.
Monitor daily team performance, productivity, attendance, and adherence.
Handle team escalations and ensure timely resolution within TAT.
Conduct regular coaching sessions, feedback meetings, and team huddles.
Maintain and achieve SLA, KPI, Quality, CSAT, Attrition, and Shrinkage targets.
Drive operational performance and team productivity.
Analyze performance metrics and implement action plans for continuous improvement.
Coordinate with management for process improvements and operational excellence.
Ensure adherence to company policies, compliance, and shift schedules.
Prepare and maintain operational reports and team performance dashboards.
Candidate Requirements
Minimum 1 year of on-paper Team Leader experience in an International BPO.
Experience in Voice or Blended Process is mandatory.
Strong knowledge of SLA, KPI, Quality, CSAT, Attrition, and Shrinkage management.
Excellent communication and people management skills.
Comfortable working in rotational/24x7 shifts.
Immediate joiners preferred.
Salary
Up to 7.2 LPA or 20% - 25% hike.
Compensation: Up to 720,000.00 per year
Benefits:
Cell phone reimbursement
Commuter assistance
Flexible schedule
Food provided
Health insurance
Internet reimbursement
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund
Work Location: In person .
