Team Leader (International outbound Voice Preferred) (India)

Lead, guide, and manage a team handling Australian solar panel clients. Monitor daily floor operations and ensure all SLAs and KPIs are achieved. Track and analyze key performance metrics such as Productivity, Conversion, AHT, and Quality. Handle client escalations and provide effective and timely resolutions. Conduct regular team performance reviews, feedback sessions, and coaching. Train current and existing agents on process knowledge, communication skills, and sales strategies. Deliver engaging and interactive training sessions to help agents understand the solar process effectively. Share tips, tricks, and proven techniques to help the team achieve and exceed targets. Motivate the team, maintain high morale, and ensure a positive work environment.

23 years of team handling / floor management experience. Experience handling Australian clients. Solar / Renewable Energy process experience preferred. Strong leadership, communication, and problem-solving skills. Have experience in Team Leading. Compensation: 15,000.00 - 30,000.00 per month Application Question(s): - Do you have international Outbound Voice Process exp - Do you have international Team Leader exp - The budget for this profile is up to 35K, so would you be interested Work Location: In person .