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Homeโ€บCompaniesโ€บBROCUS IT SOLUTIONS PVT LTDโ€บTeam Leader-International Voice Process
BI

Team Leader-International Voice Process

๐Ÿ“LOCATIONNavi Mumbai
๐Ÿ“ˆEXPERIENCE1 to 5 Yrs
๐Ÿ•˜TYPEFull time
๐ŸฅIndustryBPO / Call Center
๐Ÿ—“POSTED4 Aug 2026

01Key Responsibilities

Lead, coach, and manage a team of 1520 sales agents. Drive high conversion rates on both inbound and outbound calls. Develop and implement effective sales strategies to overcome objections and close deals. Monitor team performance against KPIs and take corrective actions as needed. Analyze sales data and trends to continuously improve performance. Prepare and maintain daily/monthly reports and ensure SLA compliance. Collaborate with operations and QA teams to align on performance goals. Required Skills & Qualifications: Minimum 1 year of experience as a Team Leader in an International BPO (Sales Process). Proven track record in sales, objection handling, and closing techniques. Exceptional communication and interpersonal skills. Proficient in CRM tools and sales reporting. Strong analytical, detail-oriented, and logical thinking abilities. Capable of coaching and motivating a high-performance sales team in a high-pressure environment. Perks & Benefits: Attractive performance-based incentives Lucrative Incentives (Daily and Monthly Incentives) Incentives (No Capping) Multi-Cuisine Food Facility (Dinner) Insurance Benefits Attendance Bonus 5 Working Days US Shift Opportunity Location-Vashi Navi Mumbai .

02What you'll need

Experience
1 to 5 Yrs
Employment Type
Full time
Programming languages
Team LeadershipSales ManagementInbound SalesOutbound SalesSales StrategiesPerformance ManagementKPI MonitoringSales Data AnalysisSLA ComplianceCRM Tools

03About BROCUS IT SOLUTIONS PVT LTD

BPO / Call CenterIndustry
Full timeEmployment Type
Navi MumbaiLocation
Not Disclosed ยท salary hidden by employer
1 to 5 Yrs ยท Navi Mumbai
Applications are reviewed directly by the hiring team.
Role Snapshot
Work ModeNot specified
Visa SponsorshipNot specified
RelocationNot specified
Job TypeFull time
BI
BROCUS IT SOLUTIONS PVT LTD
BPO / Call Center
View all BROCUS IT SOLUTIONS PVT LTD jobs โ†’
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