01Overview
Company Description Five Cube Ecommerce Web Solutions Pvt. Ltd. is a growing digital marketing and ecommerce services company based in Kolkata. The organization focuses on helping businesses build their online presence through performance-driven marketing, web solutions, and customer-focused strategies. Team members work in a fast-paced environment that values ownership, measurable results, and continuous learning. The company offers opportunities to collaborate across functions such as sales, operations, and quality, enabling professional growth in the digital and ecommerce space.
Role Description This is a full-time, on-site role based in Kolkata that combines responsibilities for Team Leaders, Quality Analysts, Telesales Executives, and Closures Specialists within a digital marketing setup. Day-to-day tasks include managing telesales teams, monitoring call quality, and ensuring adherence to scripts and compliance standards. Team Leaders will plan targets, coach team members, track performance, and coordinate with digital marketing and operations teams. Quality Analysts will review calls, provide feedback, prepare reports, and recommend process improvements to enhance conversion and customer satisfaction. Telesales Executives and Closures Specialists will handle outbound and inbound calls, explain digital marketing services, nurture leads, negotiate, close sales, and maintain accurate records in CRM tools while meeting individual and team KPIs.
Qualifications
Experience in telesales, inside sales, or call center environments, preferably within digital marketing or ecommerce services.Proven ability in team handling, performance monitoring, and coaching for Team Leader positions.Background in call auditing, quality checks, and process improvement for Quality Analyst roles.Strong communication, negotiation, and closing skills for telesales and closures responsibilities.Comfort with targets, metrics, and reporting, including basic proficiency in CRM and MS Office tools.Ability to work on-site in Kolkata, adapt to rotational shifts if required, and collaborate in a fast-paced environment.Minimum educational qualification of higher secondary or graduation; prior experience in BPO, telesales, or digital marketing is an advantage.Professional attitude, ethical work practices, and commitment to non-discriminatory, inclusive customer and team interactions. .
