01Key Responsibilities
- Provide technical support to the operations team on device maintenance, trouble shooting and replacements.
- Learn and train operations team members based on good knowledge of product and solutions. Update records on support provided, maintenance and trouble shooting.
- Voice Process: Handle incoming calls, emails, or chats from customers regarding technical issues.
- Provide step-by-step solutions or escalate unresolved issues to higher-level support.
- Reach out to customers for follow-ups, issue resolution, or proactive technical checks.
- Conduct feedback calls post-resolution or after installations/updates.
- Maintain detailed records of calls and outcomes in CRM tools.
- Provide real-time voice-based assistance to customers experiencing technical problems.
- Maintain detailed records of calls and outcomes in CRM tools.
- Guide customers verbally through troubleshooting steps.
- Ensure transparent documentation of issues discussed and actions taken.
Qualification:
- Provide technical support to the operations team on device maintenance, troubleshooting and replacements.
- Good knowledge in electronics engineering concepts (BE or Diploma in Electronics/EEE/Mechatronics only).
- Experience in working with teams will be an added advantage.
- Fluency in Hindi, English and one regional language is mandatory as mentioned below in the language section.
Location: Chennai
Experience: 0 2 years
Languages: Malayalam & Hindi (require fluency in both languages). Kanada & Hindi (require fluency in both languages). Tamil & Hindi (require fluency in both languages). .
