01Key Responsibilities
Provide technical support to the operations team on device
maintenance, trouble
shooting and replacements.
Learn and train operations team members based on good knowledge
of product
and solutions. Update records on support provided, maintenance
and trouble
shooting.
Voice Process: Handle incoming calls, emails, or chats from
customers regarding
technical issues.
Provide step-by-step solutions or escalate unresolved issues to
higher-level
support.
Reach out to customers for follow-ups, issue resolution, or
proactive technical
checks.
Conduct feedback calls post-resolution or after
installations/updates.
Maintain detailed records of calls and outcomes in CRM tools.
Provide real-time voice-based assistance to customers
experiencing technical
problems.
Maintain detailed records of calls and outcomes in CRM tools.
Guide customers verbally through troubleshooting steps.
Ensure clear documentation of issues discussed and actions
taken.
Qualification:
Provide technical support to the operations team on device
maintenance,
troubleshooting and replacements.
Good knowledge in electronics engineering concepts (BE or
Diploma in
Electronics/EEE/Mechatronics only).
Experience in working with teams will be an added advantage.
Fluency in Hindi, English and one regional language is mandatory
as mentioned
below in the language section.
Location: Chennai
Experience: 0 2 years
Languages: Malayalam & Hindi (require fluency
in both languages).
Kanada & Hindi (require fluency in both languages).
Tamil & Hindi (require fluency in both languages). .
