01Requirements
1. Have completed a degree (any stream), final-year students are also welcome to apply, (no specific technical background required).2. Clear, professional written communication, you'll be writing to learners and instructors daily.3. Organized and consistent, able to manage a ticket queue without things slipping through.4. Proactive with follow-ups.5. Comfortable learning new tools quickly, prior exposure to a helpdesk/CRM tool is a plus but not required.6. Comfortable using AI tools to help draft and speed up responses.7. Proficiency in artificial intelligence, ChatGPT, client relationship management (CRM), and data analysis.8. Availability within the working window of 9:30 AM - 5:30 PM IST, daily.
About Company:
IIMBx is a non-profit, digital learning initiative of the Indian Institute of Management Bangalore (IIMB), created to make world-class education accessible to all irrespective of financial, academic, or social barriers. Since 2014, IIMBx has been at the forefront of delivering Massive Open Online Courses (MOOCs) through its collaboration with edX, the non-profit platform founded by Harvard and MIT. This partnership has enabled IIMB's renowned management expertise to reach a global community of learners. .
