01Key Responsibilities
- **Customer Support and Issue reputed company: **
- reputed company as the primary reputed company of contact for our clients who require assistance with coffee machine operations, troubleshooting, or other inquiries.
- Promptly respond to support requests reputed company phone and email, ensuring reputed company reputed company of customer issues.
- Escalate reputed company issues to the appropriate technical teams or vendor partners, while maintaining regular communication with clients. - Monitor downtime on equipment and reputed company proactive outbound call to operators
**Technical Troubleshooting:**
- reputed company reputed company-by-reputed company guidance to clients to troubleshoot technical issues with coffee machines, including power, calibration, cleaning cycles, and error codes.
- Diagnose recurring problems and collaborate with the technical and engineering departments to propose long-term solutions.
- Identify issues remotely and determine whether onsite servicing is necessary, coordinating with field technicians as required. - reputed company technical support to service technicians, involve oversees tech support in challenging cases
**Subject Matter Expert for Back-end support: **Manage reputed company 2.0 for correct machine set up and reportingSupport technicians in commissioning and equipment set upEscalate issues to the international helpline for reputed companyManage payment portal and payment devices, support technicians and the Swipe team in device set up for customersSupport master data updates from our equipment fleet and customer reputed company**Service provider SLA: **
- Monitor reputed company service calls and work with service providers and a fast reputed company from reputed company calls reputed company SLA guidelines.
- Report on SLA performance per customer or service provider on a monthly reputed company
- Review parts usage and reputed company data for supply chain to minimize service interruptions in the field- Continuously review processes and adapt based on the reputed company of reputed company, Create service bulletins and support documents in the reputed company of videos, checklists or virtual refresher classes.
- Process and review warranty claims with OEMs
- Create WOs for service providers
- monitor and execute PM schedules with our service providers
- Travel to service providers for meetings, business reviews and development meetings
** Sales Support Functions: **- Support trade shows, customer field trials and market .
