01Overview
Our Client is seeking a Technical Customer Support Engineer II who is passionate about helping
customers, solving problems, and improving user experiences.
You should
Problem solver, Independent worker, logical and critical thinker
Highly adaptable to a new working environment
Ability in Learning new skills and applying them for efficient customer issue resolutions
Ability to work in 24/7 rotational shifts
Client oriented thinking, ensuring high customer satisfaction indices
.
Required Skill
Excellent communication and interpersonal skills
Excellent comprehension skills
Bachelors degree or equivalent experience
4+ years in a Technical support role in SaaS enterprise product
Strong Experience with SQL for querying database
Strong Experience in REST APIs, Postman, Kibana, Grafana
Strong collaboration skills with cross functional team
Proficient with ticketing systems like JIRA. Incident management, Escalations and SLA
Basic Knowledge on cloud technologies
Good Python knowledge.
Qualifications
Bachelor's or Master's degree in Computer Science, Engineering, or a related field. .
